Request a Refund | Simply Guitar 101

🎯 This article is for learners requesting a refund at the beginning of their subscription. If you were searching for steps on how to cancel the renewal of your subscription, see here.

We're so sorry to see you go 😞 If you've been experiencing a problem with the app, we'd be happy to look into it and help troubleshoot 🙏

If you'd still like a refund, the steps might be a little different depending on how you purchased your subscription, so be sure to choose the relevant option.

Apple (App Store) purchase 🍏

Apple doesn’t allow app companies to process refunds on our own for you, but don’t worry, you can request a refund from Apple with just a few quick steps 😉

Go to Apple's problem reports page: http://reportaproblem.apple.com/
Log in with your Apple ID username (typically your email address) and password
Tap or click "I'd like to"
Choose "Request a refund"
Choose the reason why you want a refund, then choose Next
Choose Simply Guitar, then choose Submit

You can also speak directly with Apple Customer Support.

Android (Google Play) purchase 🤖

You can request a refund from Google Play with just a few quick steps 🙃

Begin Google Play’s refund flow: Google Play refunds
Tap your avatar in the top-right corner > check you’re logged in with the correct account
Press "Continue" > then "Confirm"
Select your Simply Piano purchase > tap "Continue"
Select a reason for the refund > tap "Continue"
Describe the reason in more detail > tap "Request refund"

Payments made through the Google Play Store are eligible for a full refund within 30 days of purchase.

Credit card or PayPal purchase 💳

If you'd like a refund for your credit/debit card or PayPal purchase, please reach out to our team through the app by tapping Menu > Have a Question? and we'll look into that for you. Payments made by credit/debit card are eligible for a full refund within 30 days of purchase.

This article also refers to those searching in additional languages e.g. rückerstattung, erstattung, remboursement, reembolso.

Have more questions? In-app chat is available 24/7 for Simply Guitar subscribers - just tap on Menu > Have a Question? We’re also happy to hear from all our learners via email at guitar@hellosimply.com.