We're so sorry to see you go! If you've been experiencing a problem with the app, we'd be happy to look into it and help troubleshoot.

If you'd still like a refund, the steps might be a little different depending on how you purchased your subscription, so be sure to choose the relevant option. (If you were searching for steps on how to cancel your renewal, see here).

Apple (App Store) purchase

With just a few quick steps, you can request a refund from Apple:

  1. Go to Apple's problem reports page: http://reportaproblem.apple.com/

  2. Log in with your Apple ID username (typically your email address) and password

  3. Tap or click "I'd like to"

  4. Choose "Request a refund"

  5. Choose the reason why you want a refund, then choose Next

  6. Choose Simply Guitar, then choose Submit

You can also speak directly with Apple Customer Support.


Android (Google Play) purchase

You can request a refund directly by following these steps on Google Play. If you have any trouble, please reach out to our team through the app by tapping Menu > Have a Question? and we'll look into that for you. Payments made through the Google Play Store are eligible for a full refund within 30 days of purchase.

Credit card purchase

If you'd like a refund for your credit/debit card purchase, please reach out to our team through the app by tapping Menu > Have a Question? and we'll look into that for you. Payments made by credit/debit card are eligible for a full refund within 30 days of purchase.

Paypal

If you'd like a refund for your Paypal purchase, please reach out to our team through the app by tapping Menu > Have a Question? and we'll look into that for you. Payments made by Paypal are eligible for a full refund within 30 days of purchase.

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Have more questions? Let us know via guitar@hellosimply.com

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