Purchase Issues on your iPhone/iPad

What to do when your purchase failed or was declined

Josh avatar
Written by Josh
Updated over a week ago

You're so close to starting your lessons - no way this is going to be what stops you! Apple manages all these payments, so there are just a few quick things to check on your Apple ID.

Your purchase failed

Check to see if you have in-app purchases enabled:

  • Go to device Settings

  • Tap Screen Time

  • Tap Content & Privacy Restrictions

  • Turn on Content & Privacy Restrictions

  • Tap iTunes & App Store Purchases

  • Tap In-app Purchases

  • Check Allow

If your purchases are enabled, try to:

  • Log out of your Apple ID

  • Log back in again with your Apple ID

  • Restart your Simply Guitar app

  • Try purchasing again

If you are still having purchasing issues, please let us know.


Your purchase was declined

  • Payments are fulfilled by Apple, so we recommend trying their troubleshooting steps first.

  • Heads up that Apple doesn't support purchases in every country. These are the countries that Apple supports.


Have more questions? In-app chat is available 24/7 for Simply Guitar subscribers - just tap on Menu > Have a Question? We’re also happy to hear from all our learners via email at guitar@hellosimply.com.


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