My payment failed or was declined - what should I do?
Just when you wanted to get going with guitar! Don't worry - we're happy to help you get set to learn 😊
If you're making an App Store (iOS) or Google Play (Android) purchase
Here are tips to get that taken care of for you to start learning:
If you're making a credit/debit card purchase
First, let's make sure we've got the right card info or try a different card. You received an invoice in your email and if you open that, you'll see the option "Pay online". Press that and you can enter the correct card details or switch to a different card 💪
You can also get more details from your card provider about what happened there.
And as always, we'd always love to hear from you 🤗 Tap here to email us at guitar@hellosimply.com.
Have more questions? In-app chat is available 24/7 for Simply Guitar subscribers - just tap on Menu > Have a Question? We’re also happy to hear from all our learners via email at guitar@hellosimply.com.